Cancellation and Refund Policy

1. General Policy

  • All cancellations must be made by contacting our customer support team via email or phone. Refund eligibility and amount depend on the timing of the cancellation relative to the scheduled booking time.

2. No-Show Policy

  • No Refund for No-Shows: If the client does not arrive at the scheduled pick-up location and time, or if no prior notice of cancellation is given, the booking will be considered a “No-Show.” No refunds will be issued in such cases (0% refund).

3. Cancellation Refunds

  • Cancellations Within 1 Hour of Scheduled Pick-Up: Bookings canceled less than one hour before the scheduled pick-up time are non-refundable.
  • Cancellations 1 Hour or More Before Scheduled Pick-Up: For cancellations made at least one hour before the scheduled pick-up time, Dumbo Travel Luxury will provide a 50% refund of the booking fee.

4. Processing Refunds

  • Refunds, when applicable, will be processed to the original payment method used for the booking. Please allow up to 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

5. Changes to Booking

  • Clients may request changes to the booking (e.g., time or date) by contacting customer support at least one hour prior to the original pick-up time. While we will do our best to accommodate such requests, adjustments are subject to availability and may incur additional fees.

6. Exceptional Circumstances

  • Dumbo Travel Luxury reserves the right to make exceptions to this policy in cases of extreme weather, natural disasters, or other unforeseen circumstances that may impact travel. In such cases, please reach out to our support team to discuss options.

7. Contact Us